Most locks reset from the interior panel: hold the reset button for ten seconds until you hear the confirmation tone, then re-pair in the Arpha app. The exact step is in your model's setup guide under Setup & Install.

My lock won't connect to Wi-Fi.

Arpha devices use 2.4GHz Wi-Fi. Make sure your phone is on the 2.4GHz band during pairing, keep the lock within range of the router, and check that your network password contains no unsupported characters. Wi-Fi 6 models also accept 5GHz where available.

How long does the battery last?

It depends on the model and how often the door is used — most fingerprint deadbolts run several months on a charge or set of AA batteries, and the app shows live battery level with a low-battery alert well before it runs down.

Is my device covered by warranty?

Every Arpha device includes a limited warranty. Register your product under Warranty & Returns to activate cover and keep your proof of purchase on file for any future claim.

Can I move my lock to a new door?

Yes. Arpha deadbolts and retrofit locks are designed for standard doors and reinstall in minutes. Re-fit the hardware, then the app keeps your members, codes and settings.

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